Internet Explorer

Set up Internet Explorer options to properly access and view the InfoHub and Support Center.


Internet Explorer 7.x uses an older generation JavaScript interpreter. Thus, it is significantly slower loading the search data and navigating around the InfoHub and HTML documents. It is recommended that you update to a newer version of Internet Explorer, Edge, Firefox, or Chrome.


  1. Choose Tools > Internet Options menu item, then set the options.
  2. If you are running Windows 7 or Vista, perform the following: on the Advanced tab, select “Allow active content to run in files on My Computer” in order for the InfoHub and HTML documents to fully function.

    If you do not want to change the security setting for the active content on My Computer, you can alternately host the documentation on an internal web-server. Refer to “Hosting Documentation on an Internal HTTP Server”.

  3. On the Security tab, select the “Internet” Web content zone, then click Custom Level. “Enable” the following Scripting options: Active Scripting and Scripting of Java Applets. Under User Authentication > Logon, choose either “Automatic logon only in Intranet zone” or “Prompt for user name and password”. Click OK.
  4. On the Security tab, select the “Local intranet” Web content zone, then duplicate the settings made in step 2.
  5. On the Privacy tab, set the Automatic cookie handling setting to a level that will accept session cookies (try Medium), or use the Advanced options to override automatic settings. Session cookies are required for opening a Service Request on Support Center.
  6. Click OK.